Refund policy
At JBT Industries, every product is created with intention and care. Because many of our products are made to order and others are produced in limited quantities, our return policy is designed to balance quality, fairness, and sustainability
If you experience an issue with your order, we'll always do our best to make it right.
Size Exchanges
We want you to love the fit of your JBT product. If you need a different size, contact us within 30 days of delivery.
We'll review your request and provide exchange options based on the product and order. Eligible items must be:
- Unworn
- Unwashed
- In their original condition
- Free from damage that occurred after delivery
To request a size exchange, please email support@jbtindustries.com with your order number and the size you'd like instead.
Refunds
We do not offer refunds for buyer's remorse, including:
- Incorrect size selection
- Change of mind
- Personal preference
However, we'll gladly provide a replacement or full refund if your order arrives:
- Damaged
- Defective
- Incorrect (wrong item or size received)
To submit a claim, please contact us within 7 days of delivery and include:
- Your order number
- A clear photo showing the issue
Return Authorization
All returns and exchanges must be requested and approved by email before being shipped.
Once your request is approved, we'll provide return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Return Shipping
If we made a mistake or your item is defective, we'll cover the cost of return shipping or provide an appropriate solution.
For approved size exchanges, we'll provide return instructions after your request has been reviewed.
Non-Returnable Items
We do not accept returns for refunds due to:
- Incorrect size selection
- Change of mind
- Personal preference
Returned items that cannot be resold as new are responsibly recycled or otherwise handled whenever possible.
Processing Time
Once your request has been approved:
- Replacement orders are typically processed within 2–5 business days.
- Approved refunds are issued to your original payment method.
Contact
For all return or exchange requests, please contact: